The Accidental Locavore thinks that what goes on in the city should stay in the city, especially when it comes to the useless policy of not seating “incomplete” parties at restaurants. A recent trip to a Westchester restaurant, Farmer and the Fish, highlighted the inanity of this policy. We got there early, had drinks and oysters at the bar and were enjoying ourselves. The hostess came up to us and told us that our friends had called and said they were stuck in traffic and would be there as soon as they could.
As the bar was filling up and getting noisy, we asked to be seated and were told she’d have to check with the manager as it was against policy. Now, she knows that we’re there and our friends are obviously on their way, so it’s not like there’s going to be a no-show. Tim, the manager, refused her and then after a long conversation/disagreement refused us.
Besides being the worst sort of customer service, it’s a big revenue loser. Instead of sitting at the table increasing our check by enjoying a drink and maybe something to nibble, we were in the car fuming and trying to get a cell phone signal to find out how far away our friends were. And the table that they didn’t want to partially fill sat empty for a half an hour. Who does that benefit?
On top of that you know dinner is going to have to be spectacular to appease us. Why make the waitstaff and chefs bear the brunt of a stupid management decision? You only have one chance to make a first impression and my attitude was so abysmal that at this point it would take something like the escargots and chicken from L’Ami Louis (back in the day) to begin to make me smile. But of course, we’re not in Paris, and this is not L’Ami Louis.
I had a pork chop, which was weirdly salty throughout (probably brined and not rinsed well). Frank had a tuna burger which was much larger than its English muffin bun. Someone had a lobster roll, someone else scallops and there were more oysters for starters. For dessert there was a serviceable apple crisp/tart and an interesting-looking take on a bread pudding that everyone said was good.
The waitstaff was fine, friendly and helpful, but throughout the meal, Tim, the manager, was jovial with our host while subsequently managing to completely ignore us — hard to do, but he’s had practice.
Farmer & the Fish grow a lot of their own produce and source as much as they can locally, which is why our friends thought we would enjoy it and we might have, but sadly, an awful policy led to an evening best forgotten. Interestingly, on CBS This Morning, Saturday, Chef Mike Price was the guest and he said something that made me stop in my tracks. “You can look at people two ways when they walk in the door—like they’re lucky to be there or you’re lucky to have them.” Anyone at Farmer & the Fish listening?
What an awful experience! You know you pay good money to have stuff like that happen.
Note to self: Cross that restaurant off my list…